Refund policy

We truly appreciate your support and want you to feel confident when shopping with us. While all sales are final and we’re unable to offer refunds or exchanges at this time, our team is always here to help if something isn’t quite right. If your order arrives damaged, defective, or not as described, please reach out to us within 30 days of delivery, and we’ll do everything we can to make it right. If you are granted a refund under your request you may be required to pay a restocking and handling fee. Your satisfaction means a lot to us, and our goal is ensuring every experience with our brand is a positive one.

You can always contact us for any return question at Healingherbalskanna@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve been able to look into a request. If approved for a refund, please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at healingherbalskanna@gmail.com